Thank you for visiting and shopping at Petdesignz.
Shipment processing time
All orders are processed within 2–3 business days of receipt and shipped from Oregon or California. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. The tracking number will be active within 24 hours. Please check your junk email box.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. The order will be canceled and refunded if we cannot update the address. Petdesignz will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible firstname.lastname@example.org. We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.